Frequently Asked Questions

Everything you need to know about shopping with Snuggs Egypt

How long does shipping take within Egypt?

We offer fast nationwide delivery. Orders within Cairo and Giza are typically delivered within 2-3 business days, while other governorates may take 4-6 business days.

What is your return and exchange policy?

You can return or exchange any item within 14 days of delivery, provided it is in its original condition with tags attached. Please note that for hygiene reasons, certain items like underwear cannot be returned.

Which payment methods do you accept?

We accept Cash on Delivery (COD) for all orders within Egypt, as well as secure online payments via credit/debit cards (Visa and Mastercard).

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your Snuggs apparel.

Can I track my order after it has been placed?

Yes! Once your order is dispatched, you will receive an SMS or email with a tracking number and a link to monitor your shipment's progress.

What should I do if I receive a defective item?

We pride ourselves on quality, but if you receive a faulty product, please contact our customer support team within 48 hours of delivery for a free replacement or full refund.